Refund and Returns Policy | Blancpain Finesse
Effective Date: January 15, 2025

At Blancpain Finesse, customer satisfaction is our top priority. This Refund and Returns Policy outlines the terms and conditions for returning products and obtaining refunds. Please review the policy carefully.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item is returned within 30 days of purchase.
  • The item is in its original condition, unused, and with all tags and packaging intact.
  • A valid proof of purchase (order confirmation or receipt) is provided.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards.
  • Custom or personalized products.
  • Final sale or clearance items.
  • Items with obvious signs of use or damage not caused by us.

3. Return Process

3.1 Request a Return

  • Contact us at info@blancpainfinesse.com or call (970) 461-8788 with your order details.
  • Our team will review your request and provide return instructions.

3.2 Ship the Item

  • Pack the item securely, including the proof of purchase.
  • Use a trackable shipping method. Return shipping costs are the customer’s responsibility unless the return is due to a defect or our error.

3.3 Inspection and Approval

  • Once we receive the returned item, it will be inspected.
  • You will be notified via email about the approval or rejection of your return within 5 business days.

4. Refund Policy

4.1 Refund Approval

  • Approved refunds will be processed to the original payment method.
  • Refunds may take 7–10 business days to appear on your account, depending on your financial institution.

4.2 Refund Exceptions

  • Shipping charges are non-refundable unless the return is due to a defect or our error.
  • Partial refunds may be granted for items returned in a condition not meeting our return criteria.

5. Exchanges

  • Exchanges are accepted for items of equal or lesser value, subject to availability.
  • Follow the return process above and indicate your preference for an exchange.

6. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 7 days of receipt at info@blancpainfinesse.com or (970) 461-8788.
  • Provide photos of the damage or defect.
  • We will arrange for a replacement or a full refund, including shipping costs.

7. Cancellations

Orders can be canceled before shipment. Once shipped, the order must be returned following the return process.

Contact Us

If you have questions or need assistance with a return or refund, reach out to us:

We appreciate your trust in Blancpain Finesse and are dedicated to providing excellent service. Thank you for shopping with us!